SOLAR INSTALLATION | AIR CONDITIONING | ELECTRICS
We value our customers and are committed to resolving all concerns promptly, fairly, and respectfully. If you’re not satisfied with our products, services, or the conduct of our team, we encourage you to let us know.
You can submit your complaint by:
Please provide as much detail as possible, including:
We will acknowledge your complaint as soon as possible and aim to resolve most issues within 15 business days of receipt.
If your complaint requires further investigation or input from a third party (e.g., supplier or manufacturer), we’ll keep you informed every step of the way. We are committed to providing a final response to all complaints within 25 business days of receipt, unless both parties agree to an extension.
We’ll work with you to resolve the issue fairly and transparently. Where appropriate, we may offer:
If you’re satisfied with the outcome, we’ll consider the matter closed. If not, we’ll advise you on your right to escalate.
